System Status

Monitor BindPilot platform health

System Status

BindPilot's real-time status and incident tracking.

Status Page

Live Status: https://status.bindpilot.ai

The status page shows:

Overall Status

  • Operational — All systems green, no issues
  • Degraded — Some functions affected, workarounds available
  • Maintenance — Planned maintenance in progress
  • Outage — Service down

Component Health

| Component | Purpose | |-----------|---------| | Website | BindPilot.ai homepage and docs | | Web App | Your dashboard, quoting, admin panel | | API | Programmatic access for integrations | | Database | Client data, policies, quotes storage | | Carriers | Connectivity to carrier rating systems | | Email | Transactional emails (proposals, renewals) | | Webhooks | Event notifications to your integrations |

Each component shows:

  • Current status (OK, Degraded, Down)
  • Response time (if available)
  • Uptime history (last 30 days)

Incident Tracking

When an issue occurs, the status page shows:

Incident Details

  • Title: Brief description (e.g., "Partial Carrier Outage")
  • Start Time: When it began
  • Severity: Minor, Major, or Critical
  • Affected: Which features/components
  • Status: Investigating, Identified, Monitoring, Resolved
  • Updates: Timeline of fixes and progress
  • Impact: How many customers affected

Example Incident

Incident: Slow Quote Response Times
Start: April 13, 2:15 PM MT
Status: Investigating → Identified → Monitoring → Resolved
Impact: Quotes taking 2–3 min instead of 30–60s

Timeline:
2:15 PM — Reports of slow quotes coming in
2:20 PM — Team investigating database query performance
2:35 PM — Root cause: Carrier API rate limits exceeded
2:50 PM — Implemented request queuing; performance improving
3:15 PM — All carriers responding normally; resolved

Subscribe to Updates

Email Notifications

Subscribe to get alerts when status changes:

  1. Go to https://status.bindpilot.ai
  2. Click Subscribe
  3. Enter your email
  4. Choose what to subscribe to:
    • All incidents
    • Maintenance windows
    • Weekly digest

You'll receive an email anytime:

  • An incident starts
  • Status changes (e.g., from "Investigating" to "Resolved")
  • Maintenance is scheduled

Slack Integration (Agency Customers)

Agency plan customers can connect BindPilot status to Slack:

  1. Go to https://status.bindpilot.ai
  2. Click Slack Integration
  3. Authorize Slack workspace
  4. Choose a channel (e.g., #bindpilot-status)
  5. Incident alerts go to Slack instead of (or in addition to) email

Maintenance Windows

BindPilot typically does maintenance:

  • When: Sunday, 2–4 AM MT (low-usage hours)
  • Frequency: Monthly (once per month)
  • Duration: 1–2 hours

Maintenance windows are announced:

  • 1 week in advance on status page
  • Email to all customers
  • No new quotes/business can be created during maintenance
  • Existing data is safe; read-only access may work

During maintenance:

  • Web app may show "Maintenance in progress"
  • API requests return 503 Service Unavailable
  • You can't generate quotes or process renewals
  • Historical data is safe

Uptime Commitment

BindPilot targets 99.5% monthly uptime, which means:

  • ~3.6 hours of downtime permitted per month
  • Planned maintenance doesn't count toward this
  • Excludes carrier outages (out of our control)

If we miss this target, Agency customers receive a service credit.

What Affects Your Uptime?

BindPilot's responsibility:

  • Our infrastructure (servers, databases, API)
  • Our systems (web app, agents, email)

Not BindPilot's responsibility:

  • Carrier systems (if State Farm is down, quotes slow)
  • Your internet connection
  • Your browser or device

If a carrier's rating system is down, we can't get quotes from them, but we'll get quotes from others.

Common Questions

Q: The status page says "Operational" but I'm having issues

A: Not all issues appear on the status page (e.g., isolated to one customer, regional issue). Check Common Issues or contact support.

Q: How can I prepare for maintenance windows?

A: Plan your quoting around Sunday nights. Get your quotes done before 2 AM MT.

Q: Will I be notified before maintenance?

A: Yes. We announce maintenance 1 week in advance via email and the status page.

Q: What if there's an emergency?

A: Reach out to support@bindpilot.ai immediately. Agency customers can request a phone call (see Contact Support).

Next: Learn about Security & Compliance or contact support.

Last updated: Recently