Agent Architecture

BindPilot's agents are autonomous AI systems that handle repetitive insurance operations without human intervention. Think of them as autopilots for your agency.

Autopilot vs. Copilot

Copilot: AI assists you (you make the final decision)

• Example: Form auto-fill, email draft suggestions

Autopilot: AI acts on your behalf (you review the result)

• Example: Auto-shop renewals, auto-respond to COI requests

BindPilot is autopilot-first. Our agents run tasks end-to-end, then notify you for review/approval.

Available Agents

| Agent | Role | Status | |-------|------|--------| | Renewal Agent | Auto-shop renewals, generate proposals | Live | | Client Service Agent | Handle COI requests, endorsement changes | Live (Basic) | | Quoting Agent | Rank quotes by win probability | Live | | Retention Agent | Score flight risk, flag at-risk accounts | Planned (Q2 2026) | | New Business Agent | Triage inbound leads, qualify prospects | Planned (Q2 2026) |

How Agents Work

1. Trigger

An agent is triggered by a condition or event:

• Renewal Agent: Expiration date reaches X days (e.g., 60)
• Client Service Agent: Incoming email with keyword "COI" or "certificate of insurance"
• Quoting Agent: Manual trigger (runs when you click "Shop All Carriers")

2. Action

The agent executes a workflow:

• Query carrier systems
• Evaluate options
• Generate documents (proposals, responses)
• Send communications (emails, notifications)

3. Result & Review

The agent notifies you of the outcome:

• Notify Only: You review the agent's work, approve or override
• Auto-Send: Agent sends the output (proposal, response); you get a notification
• Manual Approval: Agent flags for your approval before sending

4. Learning

As you override or approve agent actions, the agent learns:

• What you typically approve
• Which carriers you prefer for certain risks
• Your tone/templates for client communications

Over time, agent accuracy improves.

Configuring Agents

Each agent has tunable settings:

1. Go to Settings > Agents > [Agent Name]
2. Adjust:
   • Enable/Disable — Turn agent on/off
   • Trigger Timing — When to run (e.g., "60 days before renewal")
   • Action Level — Notify only, draft for approval, or auto-send
   • Thresholds — Criteria for agent decisions (e.g., "only select quotes under $X")
   • Templates — Email templates, proposal designs agent uses

See Customize Agents for detailed configuration.

Agent Safety & Overrides

Safety features:

• Approval Gates: Critical actions (sending proposals, rebinding) require your approval
• Audit Trail: Every agent action is logged with reasoning
• Override: You can always override agent decisions
• Disable: Pause any agent anytime

If something goes wrong:

• Agent actions can be reversed (undo a sent email, cancel a proposal)
• Team members can intervene in real-time
• Manual process takes over

Agent Performance & Monitoring

BindPilot tracks agent performance:

1. Go to Analytics > Agent Health
2. View:
   • Uptime — Is the agent running?
   • Success Rate — % of tasks completed successfully
   • Approval Rate — % of agent suggestions you approve
   • Avg Task Time — How long agent takes per task
   • Errors — Any failures or issues

Use this to fine-tune agent settings.

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Next: Learn about each agent — Quoting Agent, Renewal Agent, Client Service Agent, and more.